Metalbaja is a reliable supplier of intelligent laser equipment and industrial automation solutions.

In order to keep ahead in the laser market, we collaborate with prestigious institutions like Tsinghua University, and top engineering firms like German electromechanical design firms, and American software design companies to continuously push the boundaries of laser technology to offer the most advanced solutions. 

Our product lineup includes high-precision laser metal sheet cutting machines, metal marking machines, welding machines, and non-metal cutting machines. 

We have also established a North American marketing center in Los Angeles, where we are pioneering MR/VR-based laser equipment projects. With a strong international footprint, including our North American marketing center, we are well-positioned to meet the needs of customers worldwide.

Every transaction on Shopify is protected with advanced SSL encryption and PCI DSS compliance, ensuring your payment details remain safe and secure.

Shipping fees will be charged for all accessory orders.

 Please refer to the shipping rates based on different regions.（USPS LINK）

Accessories will be shipped within 3 business days.

Machinery orders will be shipped within 2 to 3 weeks.

Shipping Locations

All shipments will be made to the continental United States.

For shipping to other regions within the U.S., please contact our customer service for assistance.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Machine or parts with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, Within seven working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rosegraphix.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.